E-Tax system, Socialization, and Tax Awareness on MSME Compliance: The Moderating Role of Understanding Level
Keywords:
Taxation e-system, Tax awareness, MSME taxpayer compliance, Tax socialization, Level of understandingAbstract
This study examines the influence of the tax e-system, socialization, and tax awareness on MSME tax compliance, and examines whether the relationship is strengthened by the level of taxpayer understanding. This study is a quantitative study with a quantitative descriptive approach. The sampling method used is simple random sampling with a sloving formula based on the number of MSME taxpayers. The results show that the e-system, socialization, and awareness have a positive effect on MSME compliance. Analysis of moderating variables shows that the level of understanding strengthens the e-system and socialization on MSME compliance, but the level of understanding does not strengthen tax awareness among MSME taxpayers.
References
Abina, S., Amaning, N., Osei Anim, R., Kyere, A., & Kwakye, G. (2021). Tax Compliance among Ghanaian SMEs: How Impactful is Taxpayer Education? International Journal of Academic Research in Accounting, Finance and Management Sciences, 10(4). https://doi.org/10.6007/IJARAFMS/v10-i4/8332
Adawiyah, Prasetyono, H., & Estinigsih, W. (2021). Taxation and Tax Compliance at the Jagakarsa Tax Office. Journal of Applied Business and Economics (JABE, 8(1), 42–55.
Adzillah, NI, Mursalim, M., & Nurwahyuni, A. (2023). Factors Influencing the Level of Tax Compliance of Micro, Small, and Medium Enterprises in Makassar City. Journal on Education, 5(4), 14892–14909. https://doi.org/10.31004/joe.v5i4.2564
Afifah, L.A., & Susanti, S. (2021). The Effect of Service Quality, Tax E-System, and Tax Socialization on Taxpayer Satisfaction. Journal of Accounting, University of Jember, 18(2), 87. https://doi.org/10.19184/jauj.v18i2.19577
Agung, A., & Tanamal, R. (2021). The Influence of Perceived Usefulness, Perceived Convenience, Satisfaction, System Quality, and Taxpayer Understanding on Individual Taxpayer Interest in Using E-Filing. Teknika, 10(2), 128–136. https://doi.org/10.34148/teknika.v10i2.368
Agustiningsih, W., & Isroah, I. (2016). THE EFFECTS OF E-FILING IMPLEMENTATION, TAX UNDERSTANDING LEVEL, AND TAXPAYER AWARENESS ON TAXPAYER COMPLIANCE AT THE PRATAMA KPP YOGYAKARTA. Nominal, Barometer of Accounting and Management Research, 5(2). https://doi.org/10.21831/nominal.v5i2.11729
Ajzen, I. (1991). The Theory of Planned Behavior. Organizational Behavior and Human Decision Processes, 33(1), 179–211. https://doi.org/10.47985/dcidj.475
Alfina, Z., & Diana, N. (2021). The Effect of Tax Incentives Due to Covid-19, Tax Understanding, and Taxpayer Awareness on Taxpayer Compliance in Submitting Annual Tax Returns (A Study of Taxpayers Registered at the North Malang Tax Office). E-Jra, 10(04), 11. https://remote-lib.ui.ac.id:2141/article/10.1134/S1075700720010025%0Ahttp://www.riset.unisma.ac.id/index.php/jra/article/view/10556
Alting, R., Syaifuddin, & Umarama, S. (2023). The Influence of Taxpayer Awareness and Tax Knowledge on Tax Compliance of Micro, Small, and Medium Enterprises in Ternate City. Bandung Conference Series: Accountancy, 3(1), 1–12. https://doi.org/10.29313/bcsa.v3i1.5853
Ameliyaningsih, T., & Jannah, L. (2022). The Influence of Attitude Toward the Electronic Tax System, Tax Service, and Tax E-System Implementation on Tax Compliance of Individual Taxpayers Registered at the Jakarta Sawah Besar Dua Tax Office. Artha Info, 6(2), 118–125. https://doi.org/10.31092/jia.v6i2.1771
Andi, & Sari, DN (2017). Factors Influencing Individual Taxpayers' Interest in Using E-Filing at the Serang Pratama Tax Office. Science: Journal of Management and Business, 10(1), 41–65. https://doi.org/10.35448/jmb.v10i1.4273
Anugrah, MSS, & Fitriandi, P. (2022). Tax Compliance Analysis Based on the Theory of Planned Behavior. Artha Info, 6(1), 1–12. https://doi.org/10.31092/jia.v6i1.1388
Anwar, DR (2018). THE EFFECT OF SUBJECTIVE NORMS, TAX FAIRNESS, RELIGIOSITY, AND SELF-EFFICACY ON INDIVIDUAL TAXPAYER COMPLIANCE. 1–108.
Aras, AK, Bulutoding, L., & Fadhilatunisa, D. (2024). The Effect of Tax Service Quality and Tax Awareness on Individual Taxpayer Compliance with Tax Volunteers as a Moderating Variable. Journal of Economic Education and Entrepreneurship Studies, 5(1).
Asmi, N. (2019). IMPLEMENTATION OF TAX AUDITS ON TAXPAYER COMPLIANCE IN THE DIGITAL ECONOMY ERA (Case Study at the West Makassar Pratama Tax Office). Diploma III Taxation Study Program, Faculty of Economics and Business, Muhammadiyah University of Makassar, 12.
Asriandi, Tenriwaru, & Junaid, A. (2021). The Philosophy of Lempu' Na Getteng Culture from the Perspective of Taxpayer Compliance of Micro, Small, and Medium Enterprises. YUME: Journal of Management, 4(Vol. 4, No. 2 (2021)), 134–144. https://doi.org/10.37531/yum.v11.75
Ayem, S., & Wahidah, U. (2022). Factors Influencing the Utilization of Tax E-Billing Using the Technology Acceptance Model (TAM) in MSMEs in the Special Region of Yogyakarta. Proceedings of the National Conference on Accounting & Finance, 4(1989), 106–113. https://doi.org/10.20885/ncaf.vol4.art15
Bahri, S., Diantimala, Y., & Majid, M. (2019). THE EFFECT OF TAX SERVICE QUALITY, UNDERSTANDING OF TAX REGULATIONS, AND TAX SANCTIONS ON TAXPAYER COMPLIANCE (At the Banda Aceh City Tax Office). DARUSSALAM ECONOMIC PERSPECTIVE JOURNAL, 4(2), 318–334. https://doi.org/10.24815/jped.v4i2.13044
Balalembang, YA, & Andayani. (2020). The Effect of the Tax E-System on Taxpayer Compliance at the Wonocolo Pratama Tax Office in Surabaya. Journal of Accounting Science and Research (JIRA), 9(12), 29–39.
West, KM (2025). Registered MSME Taxpayer Data.
Bayu. (2017). Improving Skills in Developing Learning Outcome Instruments Based on Regional Interactive Modules on the Quality of Financial Reports.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Zalwa Fiqrianti Andini, Andi Wawo, Della Fadhilatunisa (Author)

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
