Applying the Zachman Framework to Enterprise Architecture in E-Commerce Retail Services
DOI:
https://doi.org/10.61220/ijea.v2i2.0255Keywords:
AliExpress, Enterprise Architecture, Zachman FrameworkAbstract
Zachman Framework is an architectural framework used to analyze and organize the various perspectives involved in a system. In the context of AliExpress's retail services, the application of the Zachman Framework can provide a comprehensive understanding of the system, facilitate coordination between business entities, increase operational efficiency, promote continuous development and innovation, and assist in better risk management. In implementing it on AliExpress, the Zachman Framework helps in understanding the business entities involved, such as suppliers, customers, deliveries, and sellers, and identifying their roles and interactions. Through in-depth analysis, this framework enables AliExpress to better coordinate business activities, increase synergies, and reduce bottlenecks. In addition, the Zachman Framework also allows AliExpress to analyze and understand their operational processes from various perspectives, such as business, technology, and data perspectives. With a better understanding of their systems, AliExpress can identify areas where operational efficiency can be improved, optimize processes and increase productivity.
References
Rosida. (2014). Perencanaan Architectur Enterprise Menggunakan Zachman Framework (Studi kasus: PT PLN(Persero) Pusat Pemeliharaan Ketenagalistrikan). Jurnal Informasi, 1(1). 1–15.
Irfano, R., & Andry, J. F. (2017). Perancangan Architecture Menggunakan Zachman Framework (Studi Kasus: PT. Vivamas Adipratama), 1(1), 1–11.
Minoli, D. (2018). Enterprise architecture A to Z: frameworks, business process modeling, SOA, New
York: CRC Press.
M. Ainul Yaqin, Firhan Ade Achmad Prayoga, Afif Nuril Ihsan, Faizuddin Pulungan. (2019). Arsitektur Enterprise pada Permainan Hay Day Menggunakan Metode Zachman Framework. 1(1), 1-12.
Li, M., Yu, L., Zhang, H., & Yan, X. (2019). Penerapan Zachman Framework dalam E-commerce Enterprise Architecture, Konferensi Internasional IEEE 2019 tentang Rekayasa, Teknologi, dan Inovasi (ICE/ITMC), 1-(16).
Irfanto, R., & Fernandes Andry, J. (2017). Perancangan Enterprise Architecture Menggunakan Zachman Framework (Studi Kasus: PT. Vivamas Adipratama).
Bai, J., Chen, M.X., Xu, D., 2018. Search and Information Frictions on Global E-Commerce Platforms: Evidence from AliExpress. John F. Kennedy School of Government Faculty Research Working Paper Series. https://doi.org/10.2139/ssrn.3736925
Ditazha, J., Pujiyanto, E., Suletra, I., 2020. Designing The Proposed Improvement of TIX ID Online Cinema Ticket Purchase Service Quality 19, 167–175. https://doi.org/10.23917/jiti.v19i2.11540
Ertaul, L., Pasham, A., Patel, H., 2011. Enterprise Security Planning using Zachman Framework : Designer ’ s Perspective.
Espadas, J., Romero, D., Concha, D., Molina, A., 2008. Using the Zachman Framework to Achieve Enterprise Integration Based-on Business Process Driven Modelling, in: Meersman, R., Tari, Z., Herrero, P. (Eds.), On the Move to Meaningful Internet Systems: OTM 2008 Workshops, Lecture Notes in Computer Science. Springer Berlin Heidelberg, Berlin, Heidelberg, pp. 283–293. https://doi.org/10.1007/978-3-540-88875-8_49
Fadlil, A., Riadi, I., Basir, A., 2021. Integration of Zachman Framework and TOGAF ADM on Academic Information Systems Modeling. intensif 5, 72–85. https://doi.org/10.29407/intensif.v5i1.14678
Hong, C., 2015. 2012 China Quality Status — Consumers’ Perception and Model Building.
Huang, M., Luo, Z., Zhen, W., Xu, L., 2022. Competitive strategy analysis of cross-border e-commerce platforms in the UK - taking AliExpress as an example. BCPBM 34, 807–818. https://doi.org/10.54691/bcpbm.v34i.3100
Indrawan, B., 2019. Enterprise Architecture for University Based On Three Pillars of Higher Education Using Zachman Framework (Case Study: Universitas Komputer Indonesia).
Iyamu, T., 2018. Implementation of the enterprise architecture through the Zachman Framework. JSIT 20, 2–18. https://doi.org/10.1108/JSIT-06-2017-0047
Li, D., 2016. A Comparative Analysis of B2C Cross-border E-commerce Platforms: the AliExpress and the DHgate: Presented at the International Conference on Education, Management, Computer and Society, Shenyang, China. https://doi.org/10.2991/emcs-16.2016.107
Li, M., 2018. Strategic Platform Search Design in the Two-Sided Platform Business Mode versus in the Merchant Business Mode ⇤.
Lukicheva, T., Semenovich, N., 2019. Big Data as a success factor of AliExpress in the Russian market: advantages and opportunities as seen by the eyes of consumers, in: Proceedings of the Third International Economic Symposium (IES 2018). Presented at the Proceedings of the Third International Economic Symposium (IES 2018), Atlantis Press, St. Petersburg, Russia. https://doi.org/10.2991/ies-18.2019.9
Malyzhenkov, P., Gordeeva, T., Masi, M., 2018. IT-Business Alignment Problem Solution by Means of Zachman Model: Case of Woodworking Enterprise, in: Pergl, R., Babkin, E., Lock, R., Malyzhenkov, P., Merunka, V. (Eds.), Enterprise and Organizational Modeling and Simulation, Lecture Notes in Business Information Processing. Springer International Publishing, Cham, pp. 63–75. https://doi.org/10.1007/978-3-030-00787-4_5
Martuti, D.A., Susyanto, T., Setiyowati, S., 2020. Arsitektur Enterprise Sistem Informasi Institusi Perguruan Tinggi Menggunakan Zachman Framework. TIKomSiN 8. https://doi.org/10.30646/tikomsin.v8i2.523
Nasution, M.A.E., Pane, R., Verina, W., Hardianto, Desi, E., 2018. Enterprise Architecture Analysis Using Zachman Framework, in: 2018 6th International Conference on Cyber and IT Service Management (CITSM). Presented at the 2018 6th International Conference on Cyber and IT Service Management (CITSM), IEEE, Parapat, Indonesia, pp. 1–4. https://doi.org/10.1109/CITSM.2018.8674258
Nogueira, J.M., Romero, D., Espadas, J., Molina, A., 2013. Leveraging the Zachman framework implementation using action – research methodology – a case study: aligning the enterprise architecture and the business goals. Enterprise Information Systems 7, 100–132. https://doi.org/10.1080/17517575.2012.678387
Pereira, C.M., Sousa, P., 2004. A method to define an Enterprise Architecture using the Zachman Framework, in: Proceedings of the 2004 ACM Symposium on Applied Computing. Presented at the SAC04: The 2004 ACM Symposium on Applied Computing, ACM, Nicosia Cyprus, pp. 1366–1371. https://doi.org/10.1145/967900.968175
Puspita*, M.I., Ranggadara, I., faculty of computer science, Mercu Buana University, Jakarta Barat , Indonesia, Prihandi, I., faculty of computer science, Mercu Buana University, Jakarta Barat , Indonesia, 2019. Framework Zachman for Design Information System Logistics Management. IJRTE 8, 4030–4034. https://doi.org/10.35940/ijrte.C5377.098319
Rabbani, M., Hermawan, J.H., Utomo, K., Gunawan, R.G., Wijaya, T.K., 2023. Does Free Shipping Affect Purchasing Decisions in E-commerce in Indonesia? Indonesian Journal of Computer Science. https://doi.org/10.33022/ijcs.v12i1.3159
Reikowska, K., 2017. Characteristic Competitiveness Of Chinese Companies Operating Through Chinese Aliexpress Platform On The European Market 87–97. https://doi.org/10.15611/e21.2017.4.07
Saoud, A., Bellabdaoui, A., 2023. Towards generic platform to support collaboration in freight transportation: taxonomic literature and design based on Zachman framework. Enterprise Information Systems 17, 1939894. https://doi.org/10.1080/17517575.2021.1939894
Sardjono, W., Retnowardhani, A., Azizah, R., Maryani, 2020. Analysis of Application of Zachman Framework For Knowledge Management Systems Success Optimization, in: 2020 International Conference on Information Management and Technology (ICIMTech). Presented at the 2020 International Conference on Information Management and Technology (ICIMTech), IEEE, Bandung, Indonesia, pp. 277–282. https://doi.org/10.1109/ICIMTech50083.2020.9211110
Sembiring, M., Fajar, A., Kuway, S.M., 2019. Zachman Framework Implementation At PT. Global Intra Talenta Batam. International Journal of Scientific & Technology Research 8, 1605–1609.
Shia, B.C., Chen, M., Ramdansyah, A.D., 2016. Measuring Customer Satisfaction toward Localization Website by WebQual and Importance Performance Analysis (Case Study on AliexPress Site in Indonesia). AJIBM 06, 117–128. https://doi.org/10.4236/ajibm.2016.62012
Supriadi, H., Amalia, E., 2019. University’s Enterprise Architecture Design Using Enterprise Architecture Planning (EAP) Based on the Zachman’s Framework Approach. International Journal of Higher Education. https://doi.org/10.5430/IJHE.V8N3P13
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Muhammad Nurreski Muis, Rezky Ananda Putra, Luthfita Darwis (Author)

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.